Building Seamless Digital Access for Insurance Customers
Client Overview
Euroins Insurance Group AD is a leading independent insurer in Central and Eastern Europe.
Operating across 14 countries and serving over 4 million customers, Euroins saw the need to modernize to keep pace with changing customer expectations.
Their traditional in-person approach had worked well until the pandemic, which accelerated demand for digital services.
Challenges Faced
Facing a competitive market, Euroins needed to speed up its digital capabilities.
While competitors had already launched digital channels, Euroins remained focused on strong in-person experiences.
The pandemic’s impact and regulatory closures made convenient digital access urgent. At the same time, efficiency improvements and cost reduction were essential to sustain growth.
eLando’s Solution
Euroins partnered with eLando to build a comprehensive suite of portals that transformed how both customers and employees engage with the company.
The first was a customer-facing Self-Service Portal, developed from scratch to let clients manage a range of insurance products online, including Home, Car, and Travel policies. This portal offers real-time policy management, online payments, and easy document access. The result was a noticeable drop in operational costs and a boost in customer satisfaction.
Next, eLando delivered a dedicated Health Portal tailored for health insurance customers. This platform streamlined claims and service access, cutting down manual processing and removing paper-based workflows. The shift made managing health policies faster and more user-friendly.
To support internal teams, an Admin Portal was created, providing tools for user management, product administration, and reporting. By simplifying internal workflows and reducing repetitive tasks, the platform freed staff to focus on higher-value activities.
Together, these solutions helped Euroins move from traditional processes to a digital-first approach, improving efficiency and customer experience across the board.
Results & Impact
The partnership with eLando enabled Euroins to embrace a digital-first strategy that directly supported its growth ambitions.
By improving customer access and satisfaction, Euroins boosted client loyalty and opened doors to new markets internationally.
Streamlined operations lowered costs and reduced risks associated with manual processes, creating a more agile and scalable business.
Together, these outcomes reinforced Euroins’ competitive edge in a rapidly evolving insurance landscape.
Conclusion
Euroins’ collaboration with eLando demonstrates how practical digital solutions can modernize operations and boost competitiveness.
By focusing on real business needs, this partnership helped Euroins adapt to market changes while creating a foundation for sustainable growth.
Key Technologies
.NET Core, React, Azure, Kubernetes, PostgreSQL, Redis, Docker, Azure DevOps, JWT Auth, Serilog, Swagger, Google Maps, Entity Framework Core
